1 reviews | Active since Feb 2013
Bidvest Just Billed my account R394
<br> 14 Sep 2015 PURCH M*BIDVEST CAR RENTAL*** *** <br> -R396.00 (Transaction on my bank statement)<br> <br> I have received this deduction from my account without any invoice or renting a Bidvest car within the last 30 days. The last time I rented a BIDVest car was on the 1th august, and all the amounts were deducted immediately. <br> <br> I tried to call Bidvest Lanseria International Airport (That is the only place I rented Bidvest Car) yesterday (Wednesday), they promised to look at it and call me back however, they have never bothered. Furthermore, I called today and the staff member (Narman) couldn't help me.<br> <br> I need to understand on what bases would Bidvest deduct money after over 30 days that I have rented the car, without informing me nor sending me an invoice for the deduction. <br> <br> This is violating the powers over my credit card that I have signed when renting their car. The least they could have done is a courtesy phone call to inform me of the pending deduction etc. <br> <br> This is abuse of power over my accounts.
We do at the outset apologise for the fact that the branch did not contact you as promised.
Your query has been taken up by the branch manager, Emiel Vertongen, who has assured us that he will contact you before the close of business today.
The inconvenience caused is sincerely regretted and want to thank you for giving us this opportunity to investigate and respond.
Kind Regards,
Amanda Rose
Tel ***0
Fax ***9
Email ***
We do at the outset apologise for the fact that the branch did not contact you as promised.
Your query has been taken up by the branch manager, Emiel Vertongen, who has assured us that he will contact you before the close of business today.
The inconvenience caused is sincerely regretted and want to thank you for giving us this opportunity to investigate and respond.
Kind Regards,
Amanda Rose
Tel ***0
Fax ***9
Email ***
