1 reviews | Active since Sept 2015
Bidvest is *****
Good Day<br> <br> We rented a vehicle in Polokwane to go on holiday. Paid a small deposit online, paid R6000 dep because we didnt have a credit card. We paid another R1000 dep because we decided to stay longer in Cpt. Car was to small, we did a changeover in Cpt. Suddenly, without notice our rate went up from R2.80/km to R3.30 per km. We returned the car with half tank fuel, they charged us for a full tank. Pending investigation they took another R1000 dep, another R3000 (for settling the unsettled smount that was still under investigation) and to our surprise the ordered ANITHER R11000.00 on our Bank account that went through this morning! This is NO HUMAN ERROR, this is *****! Bidvest employee \Johannes"couldnt assist"
We have checked our records and can assure you that we have only debited the final charge to your credit card. The other amounts referred to were authorisations taken at various stages during your rental considering the value of the asset customers drive away in.
As the final charge has now debited, we will get in touch with your card issuer and request cancellation of the other amounts and can confirm that the fuel charge is correct as it relates to both vehicles used. An invoice will be forwarded to you for ease of reference.
Your unfortunate reference to our integrity is sincerely regretted as we do take time to explain the rather complex process. The delayed finalisation of your rental will be addressed with the Branch Management and will do our utmost to assist with the cancellation of the funds reserved in our favour. We will be in touch on Monday morning.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We have checked our records and can assure you that we have only debited the final charge to your credit card. The other amounts referred to were authorisations taken at various stages during your rental considering the value of the asset customers drive away in.
As the final charge has now debited, we will get in touch with your card issuer and request cancellation of the other amounts and can confirm that the fuel charge is correct as it relates to both vehicles used. An invoice will be forwarded to you for ease of reference.
Your unfortunate reference to our integrity is sincerely regretted as we do take time to explain the rather complex process. The delayed finalisation of your rental will be addressed with the Branch Management and will do our utmost to assist with the cancellation of the funds reserved in our favour. We will be in touch on Monday morning.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***