1 reviews | Active since Sept 2016
Bidvest handed me over to a debit collecting company when it was their fault and no manager called to apologize they just want their money No customer care nothing
<p>In January this year my brother met in an accident with my car.The insurance company i was using at that time i was paying for car hire and bidvest was the company who gave me my courtesy car.The day the lady brought the car to me she to me that i could keep the car till the 28 feb ,i said are u sure because it says on the paper 20th .she said yes.Not even two days on the car the service light came on and when we called bidvest tgey said we have to bring it in we said ok,they gave us our second car and after a few days the service light cane on again.then for the third car the made my brother wait till 8 o clock at work to pick up a car at king Shaka International Airport. When he went there thw manager gave him a car which had a problem with the light and the service light came on again the manager told him please take this car i dnt have another car to give you please us it and come in three days time and i will give u the car.so we did we took our fourth car .no paper work for extra petrol nothing was spoken about. we assumed that the petrol would be for one car due to all tge inconvenience we went through in one month.on the 20th of feb i was out of town ans i was called by the company they want the car back.i told them that i was told i could keep it till end of the month.they was they made me feel like i stole tge car omg.then i gave them my credit card and they took the money out for the weekend.The manager called n said my 1200 rand deposit went for the petrol and i still iwe them R1100.I refused to pay it because no one advised us and also how can they put my life in danger and give me faulty unserviced cars.then i received a invoice statating i dnt owe them money 0 balance. eventually i moved from musgrave to verlum.no worring about anything because i though i owed them nothing. but then in april a lady called me from a debt collecting company saying i was handed over and i need to pay this amount with interest.i sent her the invoice i received and calk her she said she will investigate. then i never receive feed back in june i even her again to see whats happening because i pay all my accounts and i dnt want a bad name.lady by the name of tina from the debt collecting companyreponded and said i must pay bidvest.i sent her the invoice she said she will investigate and get back to me.but i was still waiting response. then in the begining of September and gentle man xall my brother and told him to pay the bill.we sent him tge invoice and i had no feed back.i sent an email asking him about it then he rep**** he awaiting feed back from bidvest.He email me to say the manager nikki from bidvst said that the invoice was right but there was a few pages missing.how is that my fault. and then he said bidvest could print out the document and send to him because the having printing problem but i must just pay thwm 1100 rand.bidvest manager never call me and apologize for handing my over to a debt collecting company. it was their mistakes. no customer care.as a duty manager of a 5 star hotel in umhlanga. i knw whar customers care and customer satisfaction is and also word of mouth. going on forward none of my guest,family or friends would i advise to us this car rental. basically i feel i was told f@*€ you i dnt need your business i just want my money.sorry mind my language. </p>
We can assure you that we do our utmost to resolve matters with our customers prior to pursuing collection via an agency.
The vehicle you rented required an oil service and then a full service, hence the engine lights coming on. The fog lights being faulty was most unfortunate. We acted in your best interest and changed the vehicles over as soon as these concerns were raised.
We understand that you are furstrated but can confirm that we have a right to recover monies that are legally due and have not acted in bad faith at any point during the rental and thereafter. Your profile has been updated to reflect your wish not to rent from us in future and we regret that the matter could not be resolved amicably.
Kind regards,
The Customer Care Team
We can assure you that we do our utmost to resolve matters with our customers prior to pursuing collection via an agency.
The vehicle you rented required an oil service and then a full service, hence the engine lights coming on. The fog lights being faulty was most unfortunate. We acted in your best interest and changed the vehicles over as soon as these concerns were raised.
We understand that you are furstrated but can confirm that we have a right to recover monies that are legally due and have not acted in bad faith at any point during the rental and thereafter. Your profile has been updated to reflect your wish not to rent from us in future and we regret that the matter could not be resolved amicably.
Kind regards,
The Customer Care Team
my point is that i received an invoice sayong i owe u nothing and then i was handed over to a bldebt collecting company. It was your company fault for giving me wrong information. like really .again you dont see the customer care that yourl supose to have for ur client again in ur message above ir just want your money .end of the day if i gt an invoice in February saying that i owe you the money i would off paid u.really .thank good you have uppldated ur profile i dnt want to deal with people who dnt care abt their client n their needs .all they want is the money .which you would of received if you never gave me the wrong invoice.thats my point i puting out .your company will get their money but u lost a customer mbut i guess bidvest doesnt care they lost a customer.
my point is that i received an invoice sayong i owe u nothing and then i was handed over to a bldebt collecting company. It was your company fault for giving me wrong information. like really .again you dont see the customer care that yourl supose to have for ur client again in ur message above ir just want your money .end of the day if i gt an invoice in February saying that i owe you the money i would off paid u.really .thank good you have uppldated ur profile i dnt want to deal with people who dnt care abt their client n their needs .all they want is the money .which you would of received if you never gave me the wrong invoice.thats my point i puting out .your company will get their money but u lost a customer mbut i guess bidvest doesnt care they lost a customer.