BIDVEST CAR RENTAL - TAKING FUNDS NOT OWING TO THEM

<p>I rented a car from Bidvest from George to JHB on the 1st on January 2017. The gentleman at the counter advised the rate for the car and the per km rate. The total was R 3732.56. However he advised he had to take 6500 for provision if we drive further. he advised that the R 3732.56 will be taken for this balance of 6500 and the balance will be refunded to me. I thus paid the 6500 on the 1st. this amount is still on pending on my account, however I cannot access the funds bcause BIDVEST HAS A HOLD ON MY MONEY, totally against what was explained and agreed Bidvest took the total of R 3732.56 additional from my account leaving me with a total off of R 10232.56, for 1 day rental of a small car. To be honest I thought at fisrt this was such a good company because it is Bidvest, it shocked me that they are the total opposite of what I expected a company such as Bidvest would be. I reneted the car from 12pm the 1st and on the papers provided to me it advised me that I can return the car 12pm in jhb the 2nd, i returned the car before 12pm at the OR Thambo airport, we waited for about 5 min after returning the car as the guy receiving the car was so weird, he just looked at the car took the keys without a word and went to his office, we went to the counter he entered and asked is that it, no signing for nothing? he said that was it, however they are charging me a late fee of another 10.96, they just taking money off my account like it is theirs I do not owe them this - and I requested refu nd of my 6500 without any assistance. I do not have money to buy food for my family and no money to buy school necessities for my son for next week because my account is now in a minus. I made provision for all of this, however Bidvest took advantage of access to my account and cashed in. R 10232.56 total! who has that kind of money just lying around? - I certainly do not! Do not use this rental sevices as soon as they have your card details they just take as much as possible!! </p>