SW
Shaun W
1 reviews | Active since Jul 2009
15 Apr 2015, 18:02
Bidvest Car Rental refuses to give me a car!!!
I have renewed my drivers license but they refused to give me the car and treated me like a common ********!<br> <br> I told them my license is renewed and I have just not picked up my new license yet.<br> <br> This means that I had to organise alternative transport at 18:00 in the evening in order to get home, then agian organise transport in the morning to go to the Edenvale License department to pick up my DRIVERS LICENCE, then organise transport again to go back to the airport to pick up my car!!!!<br> <br> THIS LEVEL OF INFLEXIBILITY IS UNACCEPTABLE AND DISGRACEFUL!!! IT IS NOT YOUR JURISDICTION TO VERIFY DRIVING LICENSES!
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Bidvest Car Rental's replyOfficial
15 Apr 2015, 18:55Hello shaunwoolward,
We do understand your frustration and want to assure you that we would have assisted if we legally could.
As a car rental company we have a legal obligation to ensure all drivers are in possession of a valid, unendorsed drivers licence and unfortunately your confirmation of renewal cannot be accepted as proof.
All licences are scanned for verification and the inconvenience caused, although regretted, was completely beyond our control.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do understand your frustration and want to assure you that we would have assisted if we legally could.
As a car rental company we have a legal obligation to ensure all drivers are in possession of a valid, unendorsed drivers licence and unfortunately your confirmation of renewal cannot be accepted as proof.
All licences are scanned for verification and the inconvenience caused, although regretted, was completely beyond our control.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply15 Apr 2015, 18:55
Official
Hello shaunwoolward,
We do understand your frustration and want to assure you that we would have assisted if we legally could.
As a car rental company we have a legal obligation to ensure all drivers are in possession of a valid, unendorsed drivers licence and unfortunately your confirmation of renewal cannot be accepted as proof.
All licences are scanned for verification and the inconvenience caused, although regretted, was completely beyond our control.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do understand your frustration and want to assure you that we would have assisted if we legally could.
As a car rental company we have a legal obligation to ensure all drivers are in possession of a valid, unendorsed drivers licence and unfortunately your confirmation of renewal cannot be accepted as proof.
All licences are scanned for verification and the inconvenience caused, although regretted, was completely beyond our control.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***