1 reviews | Active since May 2015
Beware of using Bidvest/Economy Car Rentals
Economy Car Rentals/Bidvest Car Hire<br> 13 May 2015, 17:12<br> Beware do not be fooled by the \no extra costs"advertised by Economy Car Rentals. I presented a voucher to Bidvest (ex Budget) at Johannesburg Airport. One does not know how the quoted price is arrived at so I specifically asked if the car hire price on the contract was exactly as was quoted by Economy Car Rentals and if not I wanted to be informed of any extras.<br> <br> Two weeks later I received an account that was almost double the quoted amount with 4 extra insurances added. I had already paid Economy Car Rentals Euros 52.00 (R661) for the full insurance with a top up for any excess. When I requested Economy Car Rentals to sort this out they took absolutely no responsibility for the extra charges. Back to First Car Rentals (Sixt) for me - I never had any problems with them. The only reason I didn't book through them was that their web site was not working."""
We do regret that you were charged for additional cover offered at the counter, for which you would hopefully have signed.
We note that you have been in touch with our Customer Care team and know that if you were charged incorrectly, the amounts would be credited without hesitation.
We will therefore chat to the team to ascertain what has transpired, as we do not raise charges without your signed acceptance thereof under any circumstances and will rectify the charge if proper procedure has not been followed.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do regret that you were charged for additional cover offered at the counter, for which you would hopefully have signed.
We note that you have been in touch with our Customer Care team and know that if you were charged incorrectly, the amounts would be credited without hesitation.
We will therefore chat to the team to ascertain what has transpired, as we do not raise charges without your signed acceptance thereof under any circumstances and will rectify the charge if proper procedure has not been followed.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***