Bad service and wrong info

<p>Booked a car online through Bidvest car rental George airport and paid via our credit card for the school holidays, first time we are going to the Western Cape we were excited . When we arrived at George Airport all the documents was ready to sign, but on return of the vehicle I was informed that there is a scratch on the car and would be liable to pay for the repairs. We were informed that we will receive a detailed invoice of the outstanding balance and repairs before our credit card will be debited. Unfortunately this did not happen an amount was put through without our consent. We had to phone and request a breakdown of the charges just to notice that we paid twice to rent the car we paid for repairs on a vehicle that have not been repaired at all (email confirmation received from the branch manager) and when we asked about the double payment it was said that this is insurance and was referred to Bidvest call centre once again referred back to the side on where we did the booking. We have learned a very expensive lessen with Bidvest car rental – I will never make this mistake again and where ever we go we spread the word. </p> <p> </p> <p> </p>