Bad service and poor communication

I feel humiliated that the poor communication from the Lynnwood branch is just so bad that I am left stranded 'I have been renting thier car for over a month via my insurance 'they call me today on the last hour demanding I come pay the rental deposit as my contract is over 90 days, where is the communication, why am I not being told or notified a week before that the contract will be reaching 90days, I need someone to please tell me about this poor channel of communication and now they want me to bring the car back that is not even due? Is this the service that one must get for paying