1 reviews | Active since Nov 2016
Bad Service
<p>I took a car hire and returned it on the 24th/ 03/2017, there wer no issues noted with the car and a charge of R60 was debited from my account of which i made sure that i filled up the tank before returning it.</p> <p> </p> <p>The issues started when i had to get back my deposit of R1200 which eversince i returned the car was never paid back to my account despite 9 calls i have made in attempt to get help. They kept on telling me i wont see the money going into my account coz it ws for authorisation but the bank says bidvest took the money and is in their account.</p> <p> </p> <p>I sent a bank statement as requested by one of their call centre operator but stil there is no hope as i have to be the one who always call them all the and im giving up now.</p> <p> </p> <p>Thanks for a false promise but im sure if it was me not paying the money i d be in trouble by now.</p> <p> </p> <p>***</p> <p> </p>
We do apologise for any inconvenience caused but would urge you to contact your bank in this regard. They should confirm that there are no funds pending in our favour or alternatively contact us to resolve.
We do once again confirm that you will not see a refund or credit. Kindly contact your bank and request that they call us if necessary. We would love to resolve the matter to your complete satisfaction.
Regards,
The Customer Care Team
We do apologise for any inconvenience caused but would urge you to contact your bank in this regard. They should confirm that there are no funds pending in our favour or alternatively contact us to resolve.
We do once again confirm that you will not see a refund or credit. Kindly contact your bank and request that they call us if necessary. We would love to resolve the matter to your complete satisfaction.
Regards,
The Customer Care Team
