Bad Service

<p>Good day, I rented a car for my son who flew to OR Thambo on 29 June 2016. One of the sections that were asked for on the web site was his age which I completed. I paid the R400 via credit card and received confirmation of the booking.</p> <p>His Mango flight was delayed and he arrived at the airport at 18:00 only. When my son went to pick up the car they said he had to pay a deposit of R3000. They did not accept cash or a debit card. Who, at 19, has a credit card. Needless to say, they did not want to release a car for him and he was stranded at the airport.</p> <p>You can imagine how I felt as a mother, miles away and my son stranded at the airport in the night time. There were no shuttles available any more.</p> <p> </p> <p>So my complaint is the bad way my son was treated and to this date I have not received my refund back. I am very upset with Bidvest and will NEVER use them again.</p>