Bad customer service

I made a booking on the 7th of October for pick up on the 9th at 16:00.Confirmation was sent to me immediately.on the 9th I arrived at the sandton eye branch and they told me they have not received my booking.2 minutes later they inform me it just got to them and they do not have the car that I requested. So they asked me if they can arrange the car for me while I wait, I agreed and 2 people were sent to Rand burg branch where they were told they can't get the car. Another arrangement had to be made