1 reviews | Active since Feb 2012
Authorization amount not released for over 2 weeks
On the 29 August i rented a car for 1 day at Midrand Bidvest and they hold normal R2700.00 as usual. However on the 01st of September i was amazed when they deduct R2700.00 with ref: M*BIDVEST CAR ***. On the 4th September they deducted R271.80 their fuel surcharge with ref: BIDVEST CAR RE***. From the 4th of September to date i was promised a refund of my R2700.00 debited, still to date i am still awaiting. 1st i am inconvenienced, 2nd refund was promised with a dead line of Friday the 11th of September. Today is the 14th they are still handing on onto my monies with no feedback as to what is withholding them from refunding my money. After numerous calls to Bidvest CS department, this matter is still not resolved. I am appalled by Bidvest bad customer services thus far, being pushed from one person to the next. I would like this resolved ASAP this morning still, not any later. How can a query take this long to get resolved? It's my money for heaven sake i want it back into my account.
We do most sincerely apologise for the delayed refund as the amount should not have banked in the first place. We therefore had to verify payment of this amount into our bank account before being able to process the refund.
We can confirm that this has now been done and we trust our past performance will stand us in good stead as you make your future car rental buying decisions.
Any inconvenience is sincerely regretted and we would respectfully suggest you do not place your card number on such a public platform, for security reasons. A copy of the refund slip will be forwarded by e-mail.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Kind \find\" the amount in our bank account
We do most sincerely apologise for the delayed refund as the amount should not have banked in the first place. We therefore had to verify payment of this amount into our bank account before being able to process the refund.
We can confirm that this has now been done and we trust our past performance will stand us in good stead as you make your future car rental buying decisions.
Any inconvenience is sincerely regretted and we would respectfully suggest you do not place your card number on such a public platform, for security reasons. A copy of the refund slip will be forwarded by e-mail.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Kind \find\" the amount in our bank account