1 reviews | Active since Mar 2015
Angry
I am disgusted on the 31st if August I was given a car with scratches and dents I asked the man at reception if he had checked everything he told me not to worry he has done a proper check ,I even told him that I hope when I come back Thais doesn't come back to bit me he told me no problem<br> I unfortunately didn't check the spare wheel<br> I take the care in today next thing iknow they are telling me that the spare wheel doesn't belong to the car ...confusion hits me how is it possible when I have never done anything in the boot , Thinking had i had a flat tyre then I would have been doomed and its confusing as I am the only driver that was driving the car #anger and frustration hit me<br> I call in the guy who gave me the car he just brushes me off and tells me if the security says its not the spare wheel then its not and then he blatantly ignores me and walks away# I throw a tantrum and he isn't phased about my frustration and reaction<br> <br> So clearly this isn't the first time this has happen...I guess exploiting customers is the trend...<br> <br> I stormed out without saying anything...if I ever rent a car with bidvest it would be a cold day in hell
We do regret that our staff member did not discuss the matter and although we believe he may have been caught off guard by your reaction, it is not an excuse not to resolve the matter right there and then.
Our vehicles are thoroughly checked prior to them going on rent and the spare wheel forms part of this process. Our teams are therefore highly sensitive to the condition of these on return but we will ask the Manager concerned to look into the situation and confirm the liability with you.
We do not exploit our customers and can assure you that we would not risk our reputation for any amount. Thank you for giving us the opportunity to investigate.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do regret that our staff member did not discuss the matter and although we believe he may have been caught off guard by your reaction, it is not an excuse not to resolve the matter right there and then.
Our vehicles are thoroughly checked prior to them going on rent and the spare wheel forms part of this process. Our teams are therefore highly sensitive to the condition of these on return but we will ask the Manager concerned to look into the situation and confirm the liability with you.
We do not exploit our customers and can assure you that we would not risk our reputation for any amount. Thank you for giving us the opportunity to investigate.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***