Pathetic Onboarding Process, Useless Support and Unfair Approval Process

I am extremely disappointed with the onboarding process at Bidfood. What should have been a professional and straightforward account approval has turned into 5 months of unnecessary back and forth, poor communication, useless support, and what feels like a completely unfair and inconsistent approval process.

All required documents were submitted months ago. First, there was apparently an issue regarding my business status. I corrected it and resent the documents. Then the problem suddenly became trade references. I submitted those as well. After that, a new story came up that my credit score was too low, which makes absolutely no sense considering that the following week I was approved for vehicle finance of R600,000.

To make matters worse, the forms Bidfood sends customers to complete are password protected, making it impossible to properly complete and submit what is required. When this is raised as a concern, instead of receiving proper assistance, you are made to feel like the problem. I was even told that I am the most difficult customer they have dealt with, which is completely unprofessional and unacceptable.

Every time one issue is resolved, another excuse appears. There has been no proper assistance, no clear accountability, and no fair explanation as to why this process has been dragged out for months. As a business owner, this is unacceptable and honestly exhausting.

Bidfood is supposed to support businesses, not waste their time with a broken onboarding process, poor communication, password-protected forms that cannot be completed properly, and staff who speak to potential customers in a disrespectful manner.

I have been patient for far too long, and I am now tired of chasing people for something that should have been handled professionally from the start.

I will gladly remove this review once Bidfood fixes this mess, gives proper feedback, and finalises my account fairly and urgently.