ongoing poor service for 5 years now

the rep at Bidfood Nelspruit is wonderful. but it seems like she is not given support by the rest of the team, since buying from them for the hotel I work in they have gone thru loads of reps and its not surprising. receiving an order with no issue is an extremely rare experience, items always short or not on truck even though invoiced. and then trying to get a credit note is always a gigantic mission.

there is a problem between the pickers and packers in the warehouse and after 5 years there's still no improvement. top management needs to pay attention to the issues and intervene. clearly there are absolute *********** workers doing a job they are incapable of doing. The delivery guys are usually quite pleasant and its unfair that they are the ones who get the brunt of myself venting when deliveries are wrong,

surely a company big enough to own a bank can do better.