Lack of Response 4 months later

I flew with Malawian Airlines in July and my bag was damaged when it came out of the carousel at OR Thambo. I then went to the damaged baggage counter, and reported the damage to the relevant person. I was given a form to complete and a reference number, and was told that someone would be in contact in the next few weeks.

It is now 4 and a half months later, and have not heard anything. I have phoned BIDAir Services numerous times and been told that somone will call me back shortly. This has never happened after a number of lengthy calls.

The quality of the service I have received is truly awful. I am doubtful if BIDAir services will ever even call me back, let alone fix my bag as they promised to. At this point, it seems as if they're hoping if they ignore me for long enough, the problem will go away. If there was a 0 star rating, I would definitely have chosen that