Ill-treatment and worst service over missing bag
The worst service on the face of the earth. I landed at 2:10am on the 04/04/2019 I reported my bags missing and I was adviced that they would land at 14:40 then they will be flown to Durban then delivered to me that evening.
I called JNB at 18:30 on the 06/04/2019 to speak to Fezeka who answered a phone with a mere Hello I had to ask her if that is really the BidAir Services and during the call she would talk to someone and then I eventually ask if she is talking to me rep**** that she is asking her supervisor then she said the bags are not in the system that means they should be delivered to me and asked to call me back. She called me back minutes later to tell me that the bags are in Durban. She gave me a number for Marwan from MKR Logistics in Durban
I called Marwan again also felt that he was doing me a favour because he did not receive any request for any bags to be delivered then he took my number and said he will call me back he will ask his driver and was high and mighty about it
The worst idiot of them all (the driver) then calls me and asks where are the bags going and he is giving me a courtesy call because he just got an sms 5 minutes ago which just my number nothing else which I doubt is true because that is the time I called his boss. Then he went on to dictate to me that he is out of town in Richardsbay where he had a delivery I am only going to get my bags tomorrow. He went to menversate and talk over me because he won't listen nor understand that this is not my fault. I called him off on that he is not doing me favours i am the one inconvenienced and then he went on to say he apologizes and that if God can forgive him then I should. Again that is an insult because he does not know my religious beliefs. I then said he should have explain and made me understand instead of making it that he is doing me a favour and just tough luck. I said i want my bags at 8am which of course he said the store only opens in the morning at 8 so it won't be then. When I asked for another driver he said there isnt' any other. I am guessing he is already counting his coins. Before I hung up on him I told him that he is the worst
This is by far the worst experience of my life. If this is how your company and subsidiaries do business you have a long way to go because clearly we need to bow to the powers that are that render a service.