Bidair services stink royally

I hope never to use KLM and Bidair again and will ensure I tell everyone I know about this service.

Yesterday KLM left a whole container of baggages Iin Amsterdam, or so we were told. After a horrible ordeal with the KLM baggage staff at OR Tambo, we finally got our reference numbers for the baggage and were told that they would be delivered to us. However, I got a call this morning from Bidair to collect my baggage. I asked why were we told that it would be delivered and now we had to collect? Was informed that this is Bidair policy and KLM gave us the wrong information. I have just come from Bidair to collect my bag. I was informed that they don't deliver lost baggage but while we were there a couple came and said they got a call saying their baggage would be delivered!? Why are passengers treated differently? So it cost me petrol and parking fees to collect a bag that KLM lost! This is outrageous! Bidair even **** to us to say the parking ticket was validated for 20 minutes! We had to pay R22 for another company's mistake. When I phoned Bidair again we were treated rudely by the person who answered the phone, who first of all couldn't answer a call properly and who then also refused to give me her name. Disgusted in this service. Another embarrassment to South Africa.