Baggage goes missing on 11th December. Still not found and service is useless. Better done by myself

Probably the worst service I have received so far with BidAir playing a key role.

I lost my luggage (with all of my work clothes in it) on the 11th of December 2017 travelling from Amsterdam to Johannesburg. Since then the journey has been the worst.

I have been calling almost every day since then with scripted responses. "We are still investigating". "We are still tracking and will get back to you." "We will reach out to Amsterdam and get back to you".

Not at any of these times were calls returned. I was never CC'd into any emails sent to other players. These guys are simply people with access to a worldwide system that I also had access to. Turns out I could have logged my missing luggage myself.

I have visited their offices twice and I got the same message. They have never told me before what that claims process is and when I cam commence it. I only got this once I was calling the airlines directly.

My baggage is still missing to this day and I have essentially gotten zero help from this business. I am now pursuing things by myself. No one has any clue and no one has solutions. Even when I asked to lodge a claim they gave me forms and attempted to delay me again by saying that they will take it up to some office where another person would delay the capturing of my information.

I have work starting next week with all my work luggage missing. I do not have my clothes and I have zero compensation.

This has been the worst travel experience ever! No one has any solutions but to advise me to wait for some investigation that never progresses. Probably is never pursued because there is never follow up and when I show up, the story never moves.

I am livid. I am desperate!