Bad Customer Service

I purchased a Trek Shift Bike for my wife a couple days before 27th April for her Birthday. (It would have been her 1st bike ever). We got told that it would be ready in couple of days as we had given the store a couple of add ons to mount. 2 weeks later, we visit (driving 3 hours in total) to the store to collect bike. Nothing has been done! ( No courtesy call from both the bike Tech & Manager to report back the delay?) nick has a bad attitude & Manager is ***********! Poor Service waisting our time, gas monies & the whole birthday experience of purchasing a Trek Bike. We cancelled the sale and will be collecting our add ons as well as reporting this to Trek Head Office.