BHS Pellets is this called client service??!!

What a terrible experience with BHS Pellets in bronkhorstspruit. We paid the full amount for beds ordered from them on 15/07/2020 after they said 2-4 weeks for delivery. A week after payment was made i contacted and asked if there is any news on the order i got told that i am to quick to ask for an update... After 2weeks i got told the wood for our items has been cut... On sunday night 02/08/2020 i asked what was going on with our order, i was promised a complete update on monday - nobody from the company gave any update on monday. On thursday 06/08/2020 i asked about the update that was suppose to be given to me on monday and the reply was "i will send photos shortly". On friday 07/08/2020 i followed up and asked about the "photos and update" the reply i got... "i am working on your stuff what more update do you want". And then when i say please do pay back my money that was fully paid for the order i get the following "you can wait for your money untill lockdown is done i have a notice on facebook". The "notice" on facebook was only posted after our money for the order was accepted and the owner stated 2-4weeks for delivery. There was another client that had questions regarding how long the delay will be and the client was told that she has to wait for her deposit untill the 25th. I have screenshots of all of the facts mentioned in this review. Now i am being made out to be the bad one for wanting my money back because no photos and no proper update can be given - the person that answers on whatsapp keeps ons saying "im not running away with your money" and all i asked for was updates that cant be given... Please advise what to do now.