TERRIBLE SERVICE

I was called by BRIAN NJABULO NGWENYA and told that I have an account in arrears with Telkom . I paid the money over into Bham and Dahya, which they have confirmed has reflected in the account via Whatsapp . I have then requested a Paid Up letter and a lady named PERUSHA PILLAY responded saying that they do not issue Paid Up letters. When I went to Telkom to cancel the contract they said that the payment has not reflected . Since 24 August I have been trying to contact these people to sort out my situation and I have not been able to .