Buying a generator from BGS Industrial on line

Purchased a generator on line with BGS Industrial.The sales executive is Gareth Charpentier.The address given on web site is 12 Robert Burns street,Hamilton.Bloemfontein.

On receiving the EFT confirmation we never received anything further from this individual or his company. Tried all the numbers given with no luck.Then tried a help line on Web and Mr Charpentier answered and is easily identified by a strange foreign accent.He denied knowing anything and said wrong number and put the phone down. We have been well and truly ****med and ******.