INSURANCE CLAIM TOOK 4 MONTHS

<p>Hi, i work for a company that has partnered with Bfor Mobile to provide a cell service to our employees.</p> <p>I myself took a tablet contract 2 years ago with them. In April i sent my tablet in for repairs(the screen was just cracked). Within a week i was told the screen couldnt be repaired, i needed to replace and the excess would cost me R500. I paid that at the end of April. It is now August (4 months later) and i still dont have my replacement. Apparently the Lenovo tablet has been discontinued and a Mecer was supposed to replace it. But their suppliers dont have stock on that. Then why replace with an item that isnt in stock? Very sad as i gave that tablet to my brother as a birthday gift. Now every other day he calls asking for his gift back. Today a sales person tells me she can give me a Prestigio grace in its place. Why could no one help me for the last 4 months? the Customer service and after sales experience is a nightmare.</p> <p>i am a very unhappy customer. in saying that i went to Vodacom and took an LG-G6 contract 2 weeks ago. its a fantastic phone and the service is phenomenal.</p>