Inhumanity at its finest.

 We, Beyond Body Modification, would like to issue the below response to the above comment –  Part of our service at Beyond Body Modification includes the care and maintenance of piercings. We offer this service free of charge to all clients and will always happily assist with the changing of jewellery. Clients are advised at the time of their booking that should they need assistance with the aftercare or maintenance of their piercings, they are free to come to the store at any time without a booking and we will assist them as soon as we are able to. Alternatively, clients are also able to make a booking in advance should they prefer to do so. We have never and will never turn away any client who needs assistance on this basis.   We received a phone call from the above poster requesting us to change a piercing for her with jewellery from a jeweller who we are no longer affiliated with. We advised her that unfortunately we had taken a decision to no longer work with this brand of jewellery, as it did not comply with our internal quality standards. The above poster asked whether we would nevertheless be able to accommodate her due to the fact that she is an emergency worker. We advised her that unfortunately we were not able to make an exception due to our own quality standards requirements, as well as for her own health and safety. One of our suggestions was that we change the piercing with jewellery from our own range and that once her piercing had healed, she could insert the jewellery from the aforementioned brand back into the piercing. We also suggested that she contact a different piercer who would be comfortable working with that brand of jewellery if she preferred. The above poster thanked us for our time and advised us that she would consider our suggestions.  We believe that this was a correct and professional response to the situation.  The above poster did not inform us at the time that she was peripherally blind or that she was considering changing the jewellery herself. Had she done so, we would have advised her in the strongest terms not to do so. We did not and would never advise a client to change their own piercing once it is still healing or to change a piercing that they are not comfortable with changing themselves. We are sorry that the above poster made the decision to ask her young child to change her piercing and that she was hurt in the process. However, we cannot take responsibility for such a decision, especially when we gave a number of alternative suggestions.   We will not be making any further comments to the above post. If any of our clients have any further questions, we invite you to please contact us directly.