Poor service delivery

On Thursday 13 December 2018, a package was to be delivered to me. I made arrangements for someone to be at home. When the delivery driver called me to tell me that he’s outside, I explained to him that he should dial the number of the apartment on the complex’s intercom, and on the next screen, there would be an option for the landline, or for the cell phones of both residents of the house. When I called back ten minutes later, he had driven away without trying to call or informing me of such, and said he will deliver it the next day.

Sure enough, it was delivered the next day. However, I had a hard drive failure and the hard drive needed to be returned. On the 18 January 2019, a driver from Bex appeared at my workplace to collect said hard drive. I had not received any prior notification that this would happen that day. Said driver came to my collection address which was my work address, and did not introduce himself, say which company he works for or why he is there. He asked for me and handed me the page which had Evetech’s name on it (the company for which I had purchased my hard drive).

Due to not being informed that they would collect the hard drive that morning, I had not prepared my relevant documents in advance, nor did I have my hard drive with me as it was my workplace. I asked him if I could go home and fetch my hard drive, and he said he has to go to a nearby town so he asked if he could follow me, which I permitted. I asked him to bring his vehicle into my yard, and left the gate open.

Whilst I was busy sorting out the relevant documentation necessary for the return of the hard drive (which took me about five minutes), he started his vehicle decided to start driving off. I had to run outside to stop him, and handed him my parcel then.

The service from this company is shocking. Their drivers appear to not care about their customers. It needs to change.

That being said, with the final delivery of the hard drive, there were ALMOST no problems. I say almost because I’d moved homes, so they collected it from the correct address but they delivered the replacement to the wrong physical address. I mean, still an understandable error right? So perhaps it was just that one driver on the 18/01/2019 with a bad attitude. I don’t know. But service like that is absolutely unacceptable.