No Communication and very bad customer service!

<p>I pad for a parcel on Monday and the store sent it to couriers same day, Bex has not updated my shipment status since the 14th and they use jargon when you try to track your parcel such as "on manifest" how as a client who is not in their industry are you supposed to know what that means? I called their call centre yesterday and they could not even tell me where the parcel is and their attitude over the phone is pathetic and unprofessional, they make you feel bad for calling and are not helpful at all. They have an agent in George JT Transport which is also just as useless, called them this morning and their service was just as bad and their tone when speaking to clients is so disgusting! I hope I never have to deal with them again! </p>