CONSTANT BREAKAGES

Being an account holder at Bex Express and sending a substantial amount of parcels a month, I have to admit that they do not own up to responsibility. All my boxes are always clearly marked "Fragile" as well as the waybills. Every now and again they call to say there was breakages. They do not own up to the responsibility on the R10 Liability fees we pay on each waybill and every time I have to replace the goods at my own expense. Please note that your cargo even if it is clearly marked and instructed on waybills does not get treated as Fragile and is not guaranteed to arrive in one piece at the receiver. Therefor I will definitely move my business over to another 3rd party courier which takes up ownership. Should you be thinking of sending fragile cargo please think twice and rather use a courier that will own up to their responsibilities. Very poor service in this regard. I am an unsatisfied client!!!!