Bad customer service

I placed an order with planet54 on the 29th of November, on the 3rd of December I received an email from planet54 advising that the order is on my way it has been handed over to BEx express with my tracking number, the next day I go on the Bex website to track the order and I saw that it had been captured on their system again later that afternoon I checked again and I saw that a Dennis Shandu had captured that the shipment had been handed over to the couriers, but then when I checked the very same evening I kept getting an error saying NO WAYBILL HAS BEEN FOUND . I then tried again the next morning and nothing still so I decided to call BEx to find out what is happening with my order, they then tell me that they have not received the order they have no record of it I should contact planet54 and find out from them what is happening, I did that I call planet54 and they tell me no they will call me back and they did not, I called again and the lady I spoke to then put me on hold and contacted BEX and they could retrieve it all of a sudden and I was advised to call them back and use the same tracking number. On the 6th of December Dennis Shandu again updated that the shipment was handed to the courier, which I thought was done on the 4th already but no. Today is the 9th and I called BEX and they tell me no I need to contact their Durban branch because it is still in Durban. I am so upset because I'm given the runaround and no one seems to know what is happening with my order and I need my order delivered to me by end of the day tomorrow because I am leaving and no one wants to help me.