MM
Moipone M
1 reviews | Active since Jan 2018
06 Oct 2022, 20:09
Your app keeps crashing
Every single day your server is down and the app crashes, especially in the middle of a live game. This is exhausting as it's evident you guys are not interested in upgrading your systems and investing in proper infrastructure.
Every hour it's always "an error has occurred, please try again later". Horrible user experience
Helpful (0)
Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
07 Oct 2022, 07:06Hi Moipone,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply07 Oct 2022, 07:06
Official
Hi Moipone,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
09 Oct 2022, 07:04Hi Moipone,
Your frustrations are very much understood and our team doesn't want to take away from the not-so-good experience had.
Our technical and product teams are working out of their skin to put corrective measures in play.
Regrettably, as an online company, we are prone to technical issues, some of which some are beyond our control.
Open discussions on this are continuously held, though certain mitigates aren't applicable as they open us to greater risk. Player safety and that of the company come first, always!
Regards,
Betway Team
Your frustrations are very much understood and our team doesn't want to take away from the not-so-good experience had.
Our technical and product teams are working out of their skin to put corrective measures in play.
Regrettably, as an online company, we are prone to technical issues, some of which some are beyond our control.
Open discussions on this are continuously held, though certain mitigates aren't applicable as they open us to greater risk. Player safety and that of the company come first, always!
Regards,
Betway Team
Betway - South Africa's reply09 Oct 2022, 07:04
Official
Hi Moipone,
Your frustrations are very much understood and our team doesn't want to take away from the not-so-good experience had.
Our technical and product teams are working out of their skin to put corrective measures in play.
Regrettably, as an online company, we are prone to technical issues, some of which some are beyond our control.
Open discussions on this are continuously held, though certain mitigates aren't applicable as they open us to greater risk. Player safety and that of the company come first, always!
Regards,
Betway Team
Your frustrations are very much understood and our team doesn't want to take away from the not-so-good experience had.
Our technical and product teams are working out of their skin to put corrective measures in play.
Regrettably, as an online company, we are prone to technical issues, some of which some are beyond our control.
Open discussions on this are continuously held, though certain mitigates aren't applicable as they open us to greater risk. Player safety and that of the company come first, always!
Regards,
Betway Team