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Sandra M

1 reviews | Active since Jun 2015

09 Apr 2021, 00:14

Wrongful withdrawal reversal

I tried to make a withdrawal however the withdrawal was reversed and the reason was said to be the fact that I have not wagered my full deposit. That is actually incorrect because the money in my account is only from winnings and my full deposit has been depleted. I called in and couldn't be assisted, it feels as though because there are so many clients they really don't care to lose just 1

0
Replies (5)
Betway - South Africa
Betway - South Africa's reply09 Apr 2021, 09:57
Official
  Hi Sandra, 

Thank you for your review. 

A reply has been sent from our support desk to your email inbox.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.  Regards, Betway Team 
SM
Sandra M's update09 Apr 2021, 19:55
Reviewer Update
I received the email about the technical error that was said to be resolved yet when I try to withdraw again I still get the same message saying I should wager my whole deposit. I guess betway ****s some and doesn't **** some, it's unfortunate I had to be the ****med.
Betway - South Africa
Betway - South Africa's reply09 Apr 2021, 21:08
Official
Hi Sandra Thank you for your review. A reply has been sent from our support desk to your email inbox.  Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.  Regards,Betway Team

SM
Sandra M's update12 Apr 2021, 14:28
Reviewer Update
The turn around time may have not been ideal however thank very much for attending to my matter, it has been successfully resolved. Lethena was a great help and, he emailed and called me to follow up multiple times.
Betway - South Africa
Betway - South Africa's reply10 Feb 2022, 15:01
Official
Hi Sandra, Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication. 
  At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 

Betway Team