Worst service in the industry- too big for us.

I think us punters have made this company too big. Customer service is poor. Never resolve anything. Always have excuses and blame the users as oppose to themselves. What is worse is that I am a Betway Premium client, which suppose to mean ‘better service’. They have this promo where if you play R50 or more on any Betway SA20 match you get free plays for Betway Catch- I have not received anything since the first game yet played almost every match from 26 December until 02/03 Jan so far. I have reported this twice to the premium chat team and no resolution was told them to wait 48 hours and again to wait 48 hours yet nothing. Reported to the host, he doesn’t even bother to respond to messages anymore. On Christmas Eve I had a winning bet, their system sent me 4 messages during the course of the day saying I won the same bet. To me, I don’t remember every bet ID I take as I play every day, all day, almost- so I thought a day before Christmas that I won a few decent bets.. needless to say it was 4 messages for 1 bet. Playing previously with many other service providers, they all take these type of errors every seriously and credit the punter these amounts for inconvenience, for clerical and/or system errors. These guys just come up with excuses and say just a system glitch it happens time to time. We play with hard earned real money- these errors really create expectations and kill the spirit when not taken seriously. I also made 2 withdrawals and am 100% sure that I requested them to be paid into a new bank account of mine - they paid it into the old one: they refuse to admit to the mistake and have said that I requested wrong. Which I know is bull dust as I am very diligent and particular about these things. They cannot provide proof though of my submission or haven’t provided proof. Poor, very disappointed. I will soon close this account and they will lose out on a premium client. Also they refuse to give me any managers email or cell number. Email me if you want to be in contact to resolve my gripe.