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rmmmatome R

1 reviews | Active since Dec 2016

01 Mar 2025, 06:26

Worst service from ++++ & +++++

<div>So disappointed in betway. Received the worst service. Bought a betway voucher yesterday. Tried loading it but was unsuccessful. Contacted betway thro5 live chat. Spoke to 4 agent all telling me to wait for 20,to 30 minutes then my vouc5 will be loaded.

I so regret coz I have accounts with other betting companies. Maybe I should quit betway and use a company that will value me rather.

This is unacceptable. Now is weekend I don't know whether to buy a voucher and play my favorite games pr just use other companies.</div>

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply01 Mar 2025, 17:28
Official
Hi Rodney,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
 
Regards,
Betway Team

Betway - South Africa
Betway - South Africa's reply04 Mar 2025, 15:48
Official
Hi Rodney,
 
Thank you for your review and for your patience in awaiting a follow-up from us.

Kindly note that we have been trying to contact you regarding this review. 

Please do advise on a suitable time that we can contact you to confirm the voucher credit on your Betway. 

Regards,
Betway Team 
Betway - South Africa
Betway - South Africa's reply05 Mar 2025, 10:47
Official
 
Hi Rodney,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

Please note that we have tried to reach you on multiple attempts regarding the review and all provided details ring to voice mail. 

Kindly note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. 
 
Regards, 
Betway Team