Worst customer service ever!!!!

I am experiencing a withdrawal predicament with betway, i have done a withdrawal on Saterday 1st March early hours from my betway accoun and again around 11am or so. later that same day i received a sms stating "Hi, We have received your withdrawal request. Please note we require the following documents from you in order to pay out your withdrawal: A colour photo of your ID document, or ID card (front and back). A full, current bank statement showing the bank account holder. The front and back of the bank card used to credit your Betway account. Please email these documents to ***. The Betway Payments Team" .. i have submitted these documents on Sunday morning, again on Tuesday, when i seek for assistance on their chats i was told to wait for 48 hours, two days later i did another follow up via phone call on which i was told that they have reviewed my documents and were happy with them my withdrawal is now being proccesed. this morning i once again did another follow up and was told that my documents have not been reviewed and i should give another 24-48 hours! i mean really!!? what does one have to do to get their money from betway. really bad service!