tP
thembisile P
1 reviews | Active since May 2013
16 Sept 2020, 09:54
Worse service
On Sunday I top up my account with R100 .to my suprised the account still shows balance of 89cent. What makes me angry I was chating with Thandiwe on Monday who says the matter will be escalated after 4hours the money will br in. Worse the proof of payment was emails. Their service is so poor because is not for the first-time writting bad review.
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Replies (2)
Betway - South Africa's replyOfficial
16 Sept 2020, 10:15Hi Thembisile,
Our sincere apologies for the difficulty that you have faced in regard to this matter.
We are investigating this for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply16 Sept 2020, 10:15
Official
Hi Thembisile,
Our sincere apologies for the difficulty that you have faced in regard to this matter.
We are investigating this for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
16 Sept 2020, 15:43Hi Thembisile,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply16 Sept 2020, 15:43
Official
Hi Thembisile,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team