MM
Matsobane M
1 reviews | Active since May 2023
05 May 2023, 19:13
Won't let me bet
My Worst experience for a first time user, by the time I have recently turned 18, class friend (also 18+)told me how he makes a lot of money (his age) Got interested ,signed up and filled in all necessary information and I deposited 50 rand into the account,in and they requested my a picture of my ID ,so I did as asked i sent it more than 5 times and they have rejected them all , when I try to withdraw my money back they want a picture of ID making it a endless cycle this happend in March and they have done nothing about it, I tried every precaution they recommend to contact them and still nothing happened(no responses)I just hope for 2 options getting my money back or solving this issue
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
08 May 2023, 14:39Hi Matsobane,
Our team tried calling you - to no avail.
We are sorry to learn of the challenges experienced when trying to verify your account.
The documents received are queued with the our FICA team to validate - the issue is with first name listed on our data (Skopi), which doesn't match the name on the ID received.
An email confirming name change will be sent, should I FICA deem all to be in order.
Regards,
Betway Team
Our team tried calling you - to no avail.
We are sorry to learn of the challenges experienced when trying to verify your account.
The documents received are queued with the our FICA team to validate - the issue is with first name listed on our data (Skopi), which doesn't match the name on the ID received.
An email confirming name change will be sent, should I FICA deem all to be in order.
Regards,
Betway Team
Betway - South Africa's reply08 May 2023, 14:39
Official
Hi Matsobane,
Our team tried calling you - to no avail.
We are sorry to learn of the challenges experienced when trying to verify your account.
The documents received are queued with the our FICA team to validate - the issue is with first name listed on our data (Skopi), which doesn't match the name on the ID received.
An email confirming name change will be sent, should I FICA deem all to be in order.
Regards,
Betway Team
Our team tried calling you - to no avail.
We are sorry to learn of the challenges experienced when trying to verify your account.
The documents received are queued with the our FICA team to validate - the issue is with first name listed on our data (Skopi), which doesn't match the name on the ID received.
An email confirming name change will be sent, should I FICA deem all to be in order.
Regards,
Betway Team
MM
Matsobane M's updateReviewer Update
08 May 2023, 21:07The issue has been resolved, Thank you betway and Hellopeter.
While creating my profile it had recommend me to use my preferred name and not my actual name or full name.
Thank you for resolving the issue
Kind regards
While creating my profile it had recommend me to use my preferred name and not my actual name or full name.
Thank you for resolving the issue
Kind regards
MM
Matsobane M's update08 May 2023, 21:07
Reviewer Update
The issue has been resolved, Thank you betway and Hellopeter.
While creating my profile it had recommend me to use my preferred name and not my actual name or full name.
Thank you for resolving the issue
Kind regards
While creating my profile it had recommend me to use my preferred name and not my actual name or full name.
Thank you for resolving the issue
Kind regards
Betway - South Africa's replyOfficial
09 May 2023, 08:26Hi Matsobane,
Thank you for your review, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply09 May 2023, 08:26
Official
Hi Matsobane,
Thank you for your review, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team