TM
Thobani M
1 reviews | Active since Jul 2016
12 Nov 2024, 14:10
Withdrawals takes long
I have a withdrawal that was not processed for over 48 hours , my betway account is very old but every time I withdraw I keep being asked for documents
How many times does one need to send documents , and why do I have to wait for over 48 hours without any communication about my withdrawal
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
12 Nov 2024, 14:31Hi Thobani, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team
Betway - South Africa's reply12 Nov 2024, 14:31
Official
Hi Thobani, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team
TM
Thobani M's updateReviewer Update
13 Nov 2024, 07:25In short every time we make a withdrawal you may ask for documents after 48 hours? Okay I understand
Documents were reviewed and approved yesterday , withdrawal stil not processed 24 hours has passed
Documents were reviewed and approved yesterday , withdrawal stil not processed 24 hours has passed
TM
Thobani M's update13 Nov 2024, 07:25
Reviewer Update
In short every time we make a withdrawal you may ask for documents after 48 hours? Okay I understand
Documents were reviewed and approved yesterday , withdrawal stil not processed 24 hours has passed
Documents were reviewed and approved yesterday , withdrawal stil not processed 24 hours has passed
Betway - South Africa's replyOfficial
13 Nov 2024, 08:17 Hi Thobani, Thank you for your review.
Kindly note that our payments team is working on this request, as soon as we have an update on the processing of the withdrawal we will provide you with an update.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Kindly note that our payments team is working on this request, as soon as we have an update on the processing of the withdrawal we will provide you with an update.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply13 Nov 2024, 08:17
Official
Hi Thobani, Thank you for your review.
Kindly note that our payments team is working on this request, as soon as we have an update on the processing of the withdrawal we will provide you with an update.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Kindly note that our payments team is working on this request, as soon as we have an update on the processing of the withdrawal we will provide you with an update.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's replyOfficial
13 Nov 2024, 12:12 Hi Thobani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Betway - South Africa's reply13 Nov 2024, 12:12
Official
Hi Thobani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
TM
Thobani M's updateReviewer Update
13 Nov 2024, 12:14Thank you for your quick response I have received the withdrawa and clarity
TM
Thobani M's update13 Nov 2024, 12:14
Reviewer Update
Thank you for your quick response I have received the withdrawa and clarity
Betway - South Africa's replyOfficial
14 Nov 2024, 07:40Hi Thobani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Betway - South Africa's reply14 Nov 2024, 07:40
Official
Hi Thobani,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team