KT
Kabelo T

1 reviews | Active since May 2020

27 Oct 2024, 17:56

Withdrawals inconsistency and delays

I have realized that betway doesn't want to make payments as fast as they can take a deposit. This is really just frustrating, they make exudes when they have to pay on time. I mean if you claim your winnings , they make you wait for so long. What shocks me the most is the fact that they can pay a withdrawal made at 16h00 before they pay a withdrawal made at 13h00 the same day.

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Replies (2)
Betway - South Africa
Betway - South Africa's reply28 Oct 2024, 07:25
Official
Hi Kabelo, Thank you for your review and for your patience in awaiting a follow-up from us. 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
Betway - South Africa
Betway - South Africa's reply28 Oct 2024, 08:11
Official
Hi Kabelo, Thank you for your review and for your patience in awaiting a follow-up from us. 

We have had a look into your account and we can confirm that your last few withdrawal request have all been processed and paid to your bank account. 

Please double check this on your bank statement to confirm. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,Betway Team