CS
Cathy S
1 reviews | Active since Jun 2023
09 Jan 2026, 08:27
Withdrawals and lack of communication from Betway
I am disappointed with betway ,I have done withdrawals on 6th January and the withdrawal status is in verification since then . I have tried corresponding on various platforms email live chat and messenger,no agent responds..it's unbelievable that betway does not provide feedback. My concern is why after 72 hours the withdrawal has not been processed and you don't answer the phone as well. I would like feedback asap.
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Replies (2)CS
Cathy S's updateReviewer Update
09 Jan 2026, 17:05I have yet to receive a reply or response from zbetway on poor ot lack of service deluvery
CS
Cathy S's update09 Jan 2026, 17:05
Reviewer Update
I have yet to receive a reply or response from zbetway on poor ot lack of service deluvery
Betway - South Africa's replyOfficial
12 Jan 2026, 08:48Hi Cathy,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa Terms And Conditions.
We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly.
Kindly allow us some time to provide updates on your account. Thanks for your patience and for choosing Betway.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply12 Jan 2026, 08:48
Official
Hi Cathy,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa Terms And Conditions.
We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly.
Kindly allow us some time to provide updates on your account. Thanks for your patience and for choosing Betway.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team