Withdrawals and account locked

Item: Betway - South Africa
Rating: 1
Author: Ofentse M

Terrible Service from betwaySA, my account has been locked with no proper communication as to why its locked and I couldn’t withdraw funds.

I have been trying to withdrawal money on my account from 28th of December 2025 and the funds keeps on being reversed back into my betway account. I called in on monday the 12 of January 2026 to check why and Njabulo the consultant explained that i did withdrawals without betting and he also explained that i need to bet with R150 more and upload my ID and do a facial confirmation, Which i did on the same day however my account is still blocked.

I have also sent an email to *** but no response. To my surprise when I tried to login in my account its locked and I can’t access it and when i call customer service again they telling me that my account under review and they can’t provide a timeline as to when it will be fixed.

This is unacceptable, the vouchers we buy its from our money betway doesn’t give us for free but now we can’t access our winnings.

Helpful (0)

Replies (3)

Betway - South Africa's replyOfficial

19 Jan 2026, 08:32

Hi Ofentse,

We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.

One of our team members will follow up with you soon to address your concerns.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply19 Jan 2026, 08:32

Official

Hi Ofentse,

One of our team members will follow up with you soon to address your concerns.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Ofentse M's updateReviewer Update

19 Jan 2026, 18:42

People should really stay away from using betway, you guys are ****ming people off their winnings and as your consultants say theres nothing i can do about it. I want my R5134.00 that i won from betting lucky numbers.

You have the nerve to send an email telling me my account has been terminated and you wont refund my winnings.

I want my money otherwise I’ll report you to the western cape gambling board.

Ofentse M's update19 Jan 2026, 18:42

Reviewer Update

Betway - South Africa's replyOfficial

21 Jan 2026, 17:35

Hi Ofentse,

Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.

As discussed, we will follow up with you and provide feedback regarding the matters noted in our earlier call. Your patience is appreciated while we work to address your concerns.

If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contact-us

Regards,
Betway Team

Betway - South Africa's reply21 Jan 2026, 17:35

Official

Hi Ofentse,

Thank you for taking the time to speak with us telephonically. We appreciate the opportunity to discuss your experience and the details you shared during our conversation.