ZM
Zalisile M
1 reviews | Active since Oct 2020
06 Jan 2024, 13:28
Withdrawal taking longer than their SLA
They don’t want to approve my withdrawal. Instead they keep on reversing it and telling me about FICA documentation that I need to upload, when I have already done so.
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
07 Jan 2024, 12:25Hi Zalisile, Thank you for your review and for your patience in awaiting a follow-up from us. This reply serves as a confirmation of the receipt of your review, to which our team will thoroughly investigate and follow up with information so as to resolve this matter with you. Feedback will be offered within the next business, as our team may need to liaise with relevant internal department/s. Your understanding and patience are very much valued and appreciated. Regards,Betway Team
Betway - South Africa's reply07 Jan 2024, 12:25
Official
Hi Zalisile, Thank you for your review and for your patience in awaiting a follow-up from us. This reply serves as a confirmation of the receipt of your review, to which our team will thoroughly investigate and follow up with information so as to resolve this matter with you. Feedback will be offered within the next business, as our team may need to liaise with relevant internal department/s. Your understanding and patience are very much valued and appreciated. Regards,Betway Team
Betway - South Africa's replyOfficial
08 Jan 2024, 09:49Hi Zalisile,
Thank you for taking our call.
A mail has been shared and our team will await feedback from your end.
Regards,
Betway Team
Thank you for taking our call.
A mail has been shared and our team will await feedback from your end.
Regards,
Betway Team
Betway - South Africa's reply08 Jan 2024, 09:49
Official
Hi Zalisile,
Thank you for taking our call.
A mail has been shared and our team will await feedback from your end.
Regards,
Betway Team
Thank you for taking our call.
A mail has been shared and our team will await feedback from your end.
Regards,
Betway Team
Betway - South Africa's replyOfficial
08 Jan 2024, 10:24Hi Zalisile,
The swift reply is greatly appreciated.
Our team is looking into your request, we ask that you allow the necessary time for all checks and balances to be cleared.
We'll reach out with an update.
Regards,
Betway Team
The swift reply is greatly appreciated.
Our team is looking into your request, we ask that you allow the necessary time for all checks and balances to be cleared.
We'll reach out with an update.
Regards,
Betway Team
Betway - South Africa's reply08 Jan 2024, 10:24
Official
Hi Zalisile,
The swift reply is greatly appreciated.
Our team is looking into your request, we ask that you allow the necessary time for all checks and balances to be cleared.
We'll reach out with an update.
Regards,
Betway Team
The swift reply is greatly appreciated.
Our team is looking into your request, we ask that you allow the necessary time for all checks and balances to be cleared.
We'll reach out with an update.
Regards,
Betway Team
ZM
Zalisile M's updateReviewer Update
08 Jan 2024, 10:41Good day,
Thank you. Much appreciated.
Regards
Thank you. Much appreciated.
Regards
ZM
Zalisile M's update08 Jan 2024, 10:41
Reviewer Update
Good day,
Thank you. Much appreciated.
Regards
Thank you. Much appreciated.
Regards
Betway - South Africa's replyOfficial
31 Jan 2024, 12:45Hi Zalisile, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,Betway Team
Betway - South Africa's reply31 Jan 2024, 12:45
Official
Hi Zalisile, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,Betway Team
Betway - South Africa's replyOfficial
01 Feb 2024, 10:58Hi Zalisile,
Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply01 Feb 2024, 10:58
Official
Hi Zalisile,
Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team