SM
Sihle M
1 reviews | Active since Jan 2026
14 Jan 2026, 09:32
Withdrawal request
I had deposited Money from my mtn Momo account into Betway because I needed a quick bank withdrawal, it did not want to withdraw my money. When I’m calling they telling me my account is under review and not being specific on how long is that suppose to take, I have been patient for days now and I need that money. What is more annoying is they are not telling me what is going on, I am just unable to withdraw, I had to call first for them to even tell me and even after that they still cannot help me.
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
14 Jan 2026, 11:07Hi Sihle,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply14 Jan 2026, 11:07
Official
Hi Sihle,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
SM
Sihle M's updateReviewer Update
14 Jan 2026, 13:44I have received an email which states my account has been terminated, I need my money, so what is going to happen to money I deposited?
SM
Sihle M's update14 Jan 2026, 13:44
Reviewer Update
I have received an email which states my account has been terminated, I need my money, so what is going to happen to money I deposited?
SM
Sihle M's updateReviewer Update
14 Jan 2026, 16:52Good afternoon,
I want to report a case, I have been using Betway for years now and I did accept terms and conditions of using their site. Recently on the 09th of January 2026, I had deposited an amount of R1150, the money was deposited from my MTN Mobile Money account. My purpose of moving the money to Betway was for me to be able to withdraw the money quicker since Betway offers a 24 hour period for the money to reflect on my bank account, it was not to bet. I tried withdrawing my account since the 9th which was a Friday, I then waited cause the money was not being received so I reversed it and tried withdrawing again which was still unsuccessful, I tried contacting them and got no response.
Today, 14th of January 2026, I then managed to get hold of them after writing a review on Hellopeter website, they contacted me and told me my account is under review and will be open for withdrawal once the review is completed. Later today I received an email stating a term that states they are allowed to terminate an account without providing a valid reason whatsoever, which is confusing cause in my understanding, this is the first time this is happening, and if they wanted a proper explanation of why I am withdrawing deposited funds they can suspend my account and give me a chance to explain, but unfortunately they terminated my account and informed me that the funds that I had deposited have been forfeited.
The reason I am writing this email is because I believe that this is a clause on their terms allows them to **** people, since they are allowed to give no reason as to why they are terminating accounts. I would understand if the money you deposited is given back at the termination of your account and all winnings are kept, but it is my money that was forfeited, I am unable to login anymore and I would understand a suspension pending investigation but I do not understand the permanent termination, also do not understand why they do not have to provide an explanation.
I would like your help regarding this matter.
I want to report a case, I have been using Betway for years now and I did accept terms and conditions of using their site. Recently on the 09th of January 2026, I had deposited an amount of R1150, the money was deposited from my MTN Mobile Money account. My purpose of moving the money to Betway was for me to be able to withdraw the money quicker since Betway offers a 24 hour period for the money to reflect on my bank account, it was not to bet. I tried withdrawing my account since the 9th which was a Friday, I then waited cause the money was not being received so I reversed it and tried withdrawing again which was still unsuccessful, I tried contacting them and got no response.
Today, 14th of January 2026, I then managed to get hold of them after writing a review on Hellopeter website, they contacted me and told me my account is under review and will be open for withdrawal once the review is completed. Later today I received an email stating a term that states they are allowed to terminate an account without providing a valid reason whatsoever, which is confusing cause in my understanding, this is the first time this is happening, and if they wanted a proper explanation of why I am withdrawing deposited funds they can suspend my account and give me a chance to explain, but unfortunately they terminated my account and informed me that the funds that I had deposited have been forfeited.
The reason I am writing this email is because I believe that this is a clause on their terms allows them to **** people, since they are allowed to give no reason as to why they are terminating accounts. I would understand if the money you deposited is given back at the termination of your account and all winnings are kept, but it is my money that was forfeited, I am unable to login anymore and I would understand a suspension pending investigation but I do not understand the permanent termination, also do not understand why they do not have to provide an explanation.
I would like your help regarding this matter.
SM
Sihle M's update14 Jan 2026, 16:52
Reviewer Update
Good afternoon,
I want to report a case, I have been using Betway for years now and I did accept terms and conditions of using their site. Recently on the 09th of January 2026, I had deposited an amount of R1150, the money was deposited from my MTN Mobile Money account. My purpose of moving the money to Betway was for me to be able to withdraw the money quicker since Betway offers a 24 hour period for the money to reflect on my bank account, it was not to bet. I tried withdrawing my account since the 9th which was a Friday, I then waited cause the money was not being received so I reversed it and tried withdrawing again which was still unsuccessful, I tried contacting them and got no response.
Today, 14th of January 2026, I then managed to get hold of them after writing a review on Hellopeter website, they contacted me and told me my account is under review and will be open for withdrawal once the review is completed. Later today I received an email stating a term that states they are allowed to terminate an account without providing a valid reason whatsoever, which is confusing cause in my understanding, this is the first time this is happening, and if they wanted a proper explanation of why I am withdrawing deposited funds they can suspend my account and give me a chance to explain, but unfortunately they terminated my account and informed me that the funds that I had deposited have been forfeited.
The reason I am writing this email is because I believe that this is a clause on their terms allows them to **** people, since they are allowed to give no reason as to why they are terminating accounts. I would understand if the money you deposited is given back at the termination of your account and all winnings are kept, but it is my money that was forfeited, I am unable to login anymore and I would understand a suspension pending investigation but I do not understand the permanent termination, also do not understand why they do not have to provide an explanation.
I would like your help regarding this matter.
I want to report a case, I have been using Betway for years now and I did accept terms and conditions of using their site. Recently on the 09th of January 2026, I had deposited an amount of R1150, the money was deposited from my MTN Mobile Money account. My purpose of moving the money to Betway was for me to be able to withdraw the money quicker since Betway offers a 24 hour period for the money to reflect on my bank account, it was not to bet. I tried withdrawing my account since the 9th which was a Friday, I then waited cause the money was not being received so I reversed it and tried withdrawing again which was still unsuccessful, I tried contacting them and got no response.
Today, 14th of January 2026, I then managed to get hold of them after writing a review on Hellopeter website, they contacted me and told me my account is under review and will be open for withdrawal once the review is completed. Later today I received an email stating a term that states they are allowed to terminate an account without providing a valid reason whatsoever, which is confusing cause in my understanding, this is the first time this is happening, and if they wanted a proper explanation of why I am withdrawing deposited funds they can suspend my account and give me a chance to explain, but unfortunately they terminated my account and informed me that the funds that I had deposited have been forfeited.
The reason I am writing this email is because I believe that this is a clause on their terms allows them to **** people, since they are allowed to give no reason as to why they are terminating accounts. I would understand if the money you deposited is given back at the termination of your account and all winnings are kept, but it is my money that was forfeited, I am unable to login anymore and I would understand a suspension pending investigation but I do not understand the permanent termination, also do not understand why they do not have to provide an explanation.
I would like your help regarding this matter.
Betway - South Africa's replyOfficial
15 Jan 2026, 08:17Hi Sihle, Please be advised that your account has been permanently closed in accordance with our Terms and Conditions. We have communicated with you over a follow-up phone call and privately on this platform, providing feedback regarding your query. You can view the full Terms and Conditions here: Betway South Africa Terms And Conditions This notice hereby serves to confirm that this matter been attended to and that no further attention about this matter is required. Regards, Betway Team
Betway - South Africa's reply15 Jan 2026, 08:17
Official
Hi Sihle, Please be advised that your account has been permanently closed in accordance with our Terms and Conditions. We have communicated with you over a follow-up phone call and privately on this platform, providing feedback regarding your query. You can view the full Terms and Conditions here: Betway South Africa Terms And Conditions This notice hereby serves to confirm that this matter been attended to and that no further attention about this matter is required. Regards, Betway Team