Withdrawal Query

I won on betway on my account *** on Sunday 2 May.I did a withdrawal and requested the money be deposited into my account. I was informed that I needed to send my ID,bank statement and an affidavit. I duly sent everything ,at least 6 times to 3 email addresses (support@betway,fica@betway and payments@betway)supp**** by the consultant. I was informed that payment took between 24-48 hours.Today is Thursday,4 days later ,still no payment. Called the call center and I was told to wait a further 72 hours as my documents were not yet at payments. On livechat,the consultant suggested I resend the documents. Am I ever going to get the money?