TM
Thabo M
1 reviews | Active since Mar 2022
23 Mar 2022, 10:57
Withdrawal Query
When opening an account at Betway account I was required to submit FICA documents. I did this. Since opening my account I have deposited funds multiple times without needing to have my identity and credentials questioned. I have lost more than I have won, so have deposited more times than I have withdrawn. 2 weeks ago I won a small amount, R350 that I decided I wanted to withdraw for once. I've had to submit my ID, my bank statement and proof of residence. Twice. I've been asked to submit front and back pictures of my bank card, which I feel is HIGHLY irregular. 14 Days after requesting to withdraw R350 I'm being asked to wait 24 hours while my request waits in the "pre-processing" stage.
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Replies (2)
Betway - South Africa's replyOfficial
23 Mar 2022, 13:10Hi Thabo,
Thank you for your review and for your patience in awaiting a follow up from us.
This is confirmation of your review being noted and our team working your case.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
This is confirmation of your review being noted and our team working your case.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply23 Mar 2022, 13:10
Official
Hi Thabo,
Thank you for your review and for your patience in awaiting a follow up from us.
This is confirmation of your review being noted and our team working your case.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
This is confirmation of your review being noted and our team working your case.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
24 Mar 2022, 10:36Hi Thabo,
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team
Betway - South Africa's reply24 Mar 2022, 10:36
Official
Hi Thabo,
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team