Withdrawal Problems

I am totally fed up with betway!!! Always having problems with betway,1st its deposits not been credited immediately and now there's a hold up with my withdrawal that should of been paid to me within 24 hours. Whenever you want to chat with an online Betway consultant to sort out a problem you have to wait 10 mins + and when you get connected eventually after stating your query they just leave and drop the chat and you have to start all over again. I have been a registered Betway player since June this year and i have not made a single withdrawal until a week ago ,i give and give all the time but now on my 3rd withdrawal since i registered in June i receive a message in my Betway inbox asking me to send them a bank statement to verify my account before they can process my withdrawal. I sent them a account verification letter from FNB bank and they are insisting on a bank statement saying the letter its not acceptable. According to me all i had to do to verify my account was to submit a copy of my ID. This was done in June already when i joined Betway. My 1st two withdrawals was a week ago and was paid out to me without any problems. I know of a few people that also have a Betway account and they have made numerous withdrawals and not once have they been asked to send a copy of there bank statement for bank verification. My withdrawal request is only R10000 and it seems that they are looking for excuses not to pay me my money. There are players making hundreds of thousands in withdrawals everyday!! Betway please do not come with any excuses or stories to not give my money, i won that money fair and square!!