TB
Tyler B
1 reviews | Active since Nov 2025
17 Nov 2025, 09:33
Withdrawal pending
Very disappointed I've been trying to get my withdrawal for a couple of days now, I was told my account is still under standard review with no reason and they don't have a turnaround time. I was also told to resubmit documents for FICA and wager my full deposit amount which I have done but still failing to get my withdrawal
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
17 Nov 2025, 09:50Hi Tyler,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to inform you that your account is currently under review due to outstanding wagering requirements. In accordance with Betway South Africa’s Terms and Conditions, particularly 7.13. and 7.14., all deposited funds must be wagered in full before any withdrawal request can be successfully processed.
This policy is in place to ensure fair play and compliance with responsible gambling standards. We have escalated your account to our Account Review Team for verification of the wagering activity in order to conclude the review. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
We appreciate your understanding and cooperation. For more details on our wagering policies, please refer to our Terms and Conditions here: https://www.betway.co.za/terms-and-conditions
Should you need any assistance or clarification, please don’t hesitate to contact our Customer Support team via https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply17 Nov 2025, 09:50
Official
Hi Tyler,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to inform you that your account is currently under review due to outstanding wagering requirements. In accordance with Betway South Africa’s Terms and Conditions, particularly 7.13. and 7.14., all deposited funds must be wagered in full before any withdrawal request can be successfully processed.
This policy is in place to ensure fair play and compliance with responsible gambling standards. We have escalated your account to our Account Review Team for verification of the wagering activity in order to conclude the review. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
We appreciate your understanding and cooperation. For more details on our wagering policies, please refer to our Terms and Conditions here: https://www.betway.co.za/terms-and-conditions
Should you need any assistance or clarification, please don’t hesitate to contact our Customer Support team via https://www.betway.co.za/contactpage
Regards,
Betway Team
TB
Tyler B's updateReviewer Update
17 Nov 2025, 09:56I have wagered the full amount on the 14th of November, what is the outstanding wagering amount now, can I please get a response on that
TB
Tyler B's update17 Nov 2025, 09:56
Reviewer Update
I have wagered the full amount on the 14th of November, what is the outstanding wagering amount now, can I please get a response on that
Betway - South Africa's replyOfficial
17 Nov 2025, 14:37Hi Tyler,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that the review of your account has been concluded. You may resume using our platform as normal.
You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process.
You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process.
We appreciate your patience and are working to make this smoother moving forward. We shall ensure to follow up diligently to confirm that the funds are successfully paid and received.
If you need a status update, you can check the Withdrawal Tracker on your Betway account.
To help avoid similar issues in the future, we kindly recommend familiarizing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
Betway - South Africa's reply17 Nov 2025, 14:37
Official
Hi Tyler,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that the review of your account has been concluded. You may resume using our platform as normal.
You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process.
You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process.
We appreciate your patience and are working to make this smoother moving forward. We shall ensure to follow up diligently to confirm that the funds are successfully paid and received.
If you need a status update, you can check the Withdrawal Tracker on your Betway account.
To help avoid similar issues in the future, we kindly recommend familiarizing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team