Withdrawal of fund in Betway account

I find it pathethic that after so many emails i have sent to Betway forr them to verify my account and my husband's accounts fo4 FICA purposes, four weeks later i still can't withdraw my money. Its easy to credit the Betway account but when i have to withdraw its a mission. I have spoken to so many agents and i keep being sent to from pillar to post and even used their chatbot which i find useless cause it cufs off while you are still waiting to be assisted. Their withdrawal requests messages are not clear, as when you provide them with what they asked for they send you the same message of withdrawal request with no additional information required. I mean this is ridiculous. All i want is to be able to withdraw my money. I have uplaodes my husband's details on the 19th of October and its still pending approval, i have sent an email on the same day as well for the 10th time and i have not received any response. This is honestly ridiculous and looks very shady. Someone senior better call me and sort this mess out.