Withdrawal not paid out.

 

Hi Geraldine, 

 

Thank you for reaching out and for awaiting a follow-up from us. 

 

Firstly, congratulations on your win! That’s always a great feeling, and we're thrilled to see you come out on top. 

 

Please note that your bank details have been verified, and everything is in order. Please note that our team attempted to process your withdrawal; however, the transaction was unsuccessful due to an issue at bank level. As a result, the funds have been automatically refunded back into your account. 

You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process. 

If you need a status update, you can check the Withdrawal Tracker on your Betway account. 

 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

 

Regards, 

Betway Team