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Phumla
1 reviews | Active since Nov 2025
17 Dec 2025, 15:59
Withdrawal not getting processed
Why is my withdrawals not getting paid why am I everytime being told to wait 12 more hours and then again 12 hour why are you playing with me I'm getting so tired of this and when I go on the betway website to live chat asking to speak to an agent I never get to speak to your agents is this the kind of service we getting
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
17 Dec 2025, 16:54Hi Phumla,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply17 Dec 2025, 16:54
Official
Hi Phumla,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
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Phumla's updateReviewer Update
17 Dec 2025, 18:53There is no point contacting you through the app because I don't get assistance from you that is why I came here so that I can get your attention
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Phumla's update17 Dec 2025, 18:53
Reviewer Update
There is no point contacting you through the app because I don't get assistance from you that is why I came here so that I can get your attention
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Phumla's updateReviewer Update
17 Dec 2025, 19:00Just so you know I did reach out to you on the betway app and still not got any assistance
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Phumla's update17 Dec 2025, 19:00
Reviewer Update
Just so you know I did reach out to you on the betway app and still not got any assistance
Betway - South Africa's replyOfficial
18 Dec 2025, 10:12Hi Phumla, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail. Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further. Your response will be greatly appreciated. Regards, Betway Team
Betway - South Africa's reply18 Dec 2025, 10:12
Official
Hi Phumla, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail. Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further. Your response will be greatly appreciated. Regards, Betway Team
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Phumla's updateReviewer Update
18 Dec 2025, 14:39I picked up then phone call was cut already
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Phumla's update18 Dec 2025, 14:39
Reviewer Update
I picked up then phone call was cut already