Hellopeter
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PQ
Philasande Q

1 reviews | Active since Jan 2026

05 Jan 2026, 14:13

Withdrawal not coming through

On The 26th of December I won some money . I have been trying to withdraw the money since then. When I tried to contact support on the app . No agent was online . I then went to twitter they responded and they have been making me wait 48 hours , I have lost count of how many 48 hours I have waited. They said my account is under review. The was no communication as to why my account is under review. They said they will tell me the results of the review I am still waiting even now. I can still deposit into my account but I cant make withdrawals. This has been nothing but stressful. I have read other peoples reviews seems like they are also being made to wait for 48 hours but with no results.

Their contact number is not working. Hopefully this will get their attention

0
Replies (5)
Betway - South Africa
Betway - South Africa's reply05 Jan 2026, 17:05
Official
Hi Philasande,
  
Thank you for taking our phone call and for your patience in awaiting a follow-up from us.  
  
We are investigating this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. One of our team members will follow up with you soon to address any concerns you may have. 
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.  
Regards, 
Betway Team 
PQ
Philasande Q's update09 Jan 2026, 14:44
Reviewer Update
It has been 5 days since I sent what you have asked . And no reply to emails or tweeter and the online app I am . I don't know how many 48 hours I have waited. You only respond when I have posted something on Hello peter. Even now I am still waiting
Betway - South Africa
Betway - South Africa's reply12 Jan 2026, 08:08
Official
Hi Philasande,
 
Thank you for your review and for your patience in awaiting a follow-up from us.  
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 
Betway Team 
PQ
Philasande Q's update14 Jan 2026, 17:04
Reviewer Update
I am disappointed with the time frame I had to wait without any explanation, Until I made contact. But finally today I received my money and a call .
Now I am unable to load a voucher please check from your side if the is still any blockage
Thanks again for the help ⭐️⭐️⭐️
Betway - South Africa
Betway - South Africa's reply15 Jan 2026, 08:26
Official
Hi Philasande, 
  
Thank you so much for your review and for your patience while we worked on resolving your deposit issue. 
 
We’re happy to confirm that your deposit issue has been resolved and the funds were successfully credited to your account. We’re thrilled to have you playing with us and hope your next big win is just around the corner! 
 
To help make your future deposits smoother and faster, we’d love to encourage you to explore some of our alternative deposit methods. Options like Ozow, Instant EFT, Betway Bucks Vouchers, OTT Vouchers, 1ForYou Vouchers often reflect instantly and can save you time and frustration. 
 
You can view all available deposit methods and step-by-step instructions here: 
 
While we continue working to improve the depositing experience, we hope these alternatives will enhance your journey with us. 
 
Thanks again for choosing Betway - we’re excited to have you on board and wish you the best of luck with your next bet! 
 
Regards, 
Betway Team